Q1:What are the days and timings for delivery?
A:We provide delivery in all seven days of the week.
Q2:What are the delivery charges?
A:Delivery is free within Lahore and Multan for orders equal or above Rs. 1500
Q3:Delivery to Other Cities:
A:We shall quote you actual delivery charges upon receipt of your orders.
Q4:What about other hidden costs (sales taxes etc)?
A:There are no extra taxes or hidden cost. The prices mentioned on the website are the final prices.
Q5:What happens if you’re late?
A:We assure you that we will try our best to deliver on time. However, if we will be running late due to LockDown , unavoidable circumstances like vehicle breakdown or traffic, our customer service team will get in touch with you and let you know promptly.
Q6:What happens if I’m not available when you deliver?
A:We will be delivering your order according to the time slot you will select. However, if you’re unavailable we will reschedule the delivery. A fee of Rs. 50 will be charged for the second attempt of delivery.
Q7:Can I change my delivery Time?
A:Yes, your delivery date and time can be changed by contacting our customer service team on +92 321 44 286 44 or emailing us at hms9009@gmail.com.
Q8:Who will deliver my order?
A:At HEM Super Mart, we have our own fleet of delivery vans, bikes and friendly representatives. We will pack your order with care and deliver it right to your doorstep with a smile.
